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Posted: Saturday, October 29, 2016 12:18 AM

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About the Job

ESSENTIAL FUNCTIONS:
· Supervises all Front Desk Agents, Porters, Laundry Attendants, Bell Staff and Room Attendants. Coaches, disciplines (oral, written suspensions and terminations) and notices when policies have been violated.
· Trains, cross-trains and retrains all front office, housekeeping and laundry personnel. Trains according to The Princeton Club SOP’s and review employee handbook
· Prepares daily assignments for front office, housekeeping and laundry personnel
· Prepares weekly schedules according to occupancy forecasts and in line with the budget, layoff and vacation
· Prepares weekly payroll using ADP
· Resolves guest problems quickly, efficiently, and courteously
· Upholds the clubs commitment to hospitality
· Develops and implement all standard operating procedures
· Maintains effective relationships and communication with all other departments
· Daily inspection of public space and sleeping rooms. Check quality of work.
· Responsible for lost & found items, ensures proper storage and distribution
· Reviews all daily communication logs. Follow up with any outstanding issues
· Reviews all daily arrivals reports; takes action with any special notes or requests
· Inspects all VIP arrival rooms
· Adhere to departmental budgets, monitor and take corrective action as necessary to assure that financial goals are attained and expenses are maintained.
· Plans a regimented “deep cleaning” maintenance for the Club’s public and guestroom areas.
· Handles all group reservations and inquiries
· Works front desk daily and as needed
· Handles room reservation cancellation/no shows/billing disputes
· Reviews guest credit limit reports daily
· Ensures all check-cashing and credit policies are followed
· Answers inquires for info@princetonclub.com
· Collects information required for daily and other sales records; analyzes and makes recommendations regarding this information
· Provides concierge type service to guests
· Maintains inventory, upkeep, repair and installation requests for all front office and housekeeping related equipment
· Monitors room availability to ensure maximum revenue
· Performs all duties required by management

SPECIFIC JOB KNOWLEDGE AND ABILITY:
· Ability to read, write, and speak English well to perform job functions
· Knowledge of front desk operations within a hotel or club
· Ability to work in a small, fast-paced environment
· Exceptional interpersonal skills

• Location: Manhattan

• Post ID: 87402439 newyork
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