Desktop Support - Aclat Incorporated (New York, NY)

Position Summary: The Infrastructure Support Level II engineer is responsible for the day to day administration and support of computing hardware and software. The individual must be self-motivated and follow through on task and projects presented to them. Duties: Day to day duties include but are not limited to the following: Operating system maintenance and troubleshooting, response to trouble tickets using the trouble ticketing system, handling of escalation issues from level one support, creation of computer images, deployment of software, assisting users of various enterprise application software products, and inventory control. Additionally, the level two administrator works closely with various IT staff groups to promote adherence to computing policies. This position requires a good technical background and the administrator is expected to stay abreast of the current and future technologies. Act responsibly as a representative of the NTTA Corporate IT Support department Plans, installs, administers and supports internal systems Suggests creative and efficient programs, guidelines, methods, and procedures to enhance the quality of services provided by the IS department Evaluates and prioritizes help desk support calls and affectively escalates and documents all support Helps maintains servers at local and remote locations Assists in builds and upgrades of servers and desktop systems Acts as Level and Level II resource for all Infrastructure needs (end-user support, telecom support, network support) Supports users in the Windows environment, including all company supported windows applications Performs other duties as assigned Job Requirements: Special Skills: - 4+ yrs hands-on experience with PCs, LAN, WAN, and printers along with an advanced level of computer hardware troubleshooting ability - MCP Certifications (minimum of 2) or CCNA Certifications or other equivalent - Must be customer service oriented and have good interpersonal skills - Ability to work within a team structure - Proficiency with current Microsoft end user products and operating systems - Understanding of TCP/IP networks and addressing schemes and subnets - Strong inter-personal and communication skills with the ability to convey technical concepts to non-technical end-users - Ability to research and learn new technologies and business applications quickly - Self-directed/motivated with the ability to work and solve problems independently - Ability to effectively multi-task in a fast paced environment.

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