Graphic Services Representative

GRAPHIC SERVICES REPRESENTATIVE
Position Overview
Under supervision of the Center Owner or Manager, this position is responsible for working directly with customers to create designs, and for file preparation, layout, and setup. Other duties as assigned.
Qualifications
Graphic Design and Desktop Publishing
• Excellent graphic design and page layout skills
• Professional design portfolio, preferably including business-related graphics products
• Proficient with the following applications:
 Photo Editing (Adobe Photoshop, Paint Shop Pro, Microsoft Digital Image Pro)
 Drawing (Adobe Illustrator, Corel Draw)
 Page Layout (Microsoft Publisher, Adobe InDesign)
 Presentation (Microsoft PowerPoint)
 Spreadsheets (Microsoft Excel)
 Word processing (Microsoft Word)
• Strong background with Windows operating systems
• Knowledge of Web design preferred

Customer Service
• Exceptional customer service skills
• Ability to translate customer requirements into final products and services

Other Skills
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• Multitasking – must have the ability to simultaneously process multiple tasks
• High school diploma or equivalent required, associates degree preferred
• Experience with bulk mailing software and procedures preferred
• Computer hardware and software installation and troubleshooting skills preferred

Duties & Responsibilities
Graphic Design and Production
• Creates promotional materials including, but not limited to, multimedia presentations, banners, newsletters, flyers, signs, posters and business cards
• Involved in the output, work flow management, and production of orders

Technical Advising
• Consults with customers on their graphics needs
• Assists customers with using related applications on store computers
• Trains other store personnel to use applications

Customer Service and Store Operations
• Assists customers with store services as needed
• Assists with sales transactions
Physical & Safety Requirements
• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by phone and in person
• Must demonstrate knowledge of emergency policies and procedures
• Must perform all duties in a safe and efficient manner