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Posted: Wednesday, July 12, 2017 11:29 AM

Position Description:

Integration Engineer Supporting Commercial IT Global
Description :

The position is a critical position to face off with the Commercial IT SIOs. The position involves the candidates to be technically solid and at the same time have great leadership and management skills. At a high level the role requires the individual to have a strong hands on experiences in one of the following areas – Application Support , Development or Infrastructure/Datacenter technologies. This role also demands for an individual to be a strong negotiator with excellent influencing skills. You will be required to context switch from getting involved in operational duties ( eg Incident management) to driving strategic decision making for the right solutions for Commercial IT SIOs ( Cloud , Devops adoption etc )

The role will acts as the single point of contact for infrastructure needs and relationship management for the Commercial BIO representing Commercial and Claims related functions.
Details :

Ensures the quality of all IT services delivered by the CTO Infrastructure team / AIG Technologies to these three development organizations, tracks service performance and directs service improvement activities to improve service and cost.
Influences business demand patterns and ensures alignment of business demand for infrastructure services (both current and future) with the CTO Infrastructure team's portfolio/products.
Maintains senior executive relationships within both the CTO organization and within the Investments+ BIO teams.
Plans, facilitates and/or conducts complex negotiations around commitments and service level agreements.
Manages all aspects of customer satisfaction on across the development organizations.
Ensures understanding of the Investments+ business objectives by product, by region, by county and globally, and makes process and technology recommendations to client executives as necessary to promote the replication best practice / best of breed items.
Evaluates and enhances the organization's tools, processes and methods based on current industry standards.
Works closely with shared service executives and internal CTO leadership team to achieve overall operational effectiveness of the IT infrastructure operations - meeting the delivery and availability needs of business clients.
Ensures efficient management of assigned resources
Ensures proper understanding of and translates business expectations and strategies for the CTO Infrastructure team.
Ensures proper understanding and translation of IT strategy, performance capacity, risks and issues for the Investments+ organizations.
Negotiate the increase in service provision, performance or capacity in representation of consolidated business requests with the capability towers (Compute, Network & Workplace Services).
Escalation path for business executive when local/assigned business relationship managers are not performing as expected.
Continuous improvement focus for the account team and the various capability towers.
Strong influencing and communication skills.
High focus on understanding and meeting the strategic needs of the BIO group.
Innovation management and business acumen.

Position Requirements:


Bachelor’s Degree is required.

About Us:

American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

Join our Talent Network at Additional information about AIG can be found at and | YouTube: | Twitter: @AIGinsurance | LinkedIn: These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release.

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• Location: Manhattan

• Post ID: 117305123 newyork
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