On-site Level 2/3 Data Support Engineer - BT (New York, NY)
Posted: Wednesday, January 9, 2013 8:04 AM
On-site Level 2/3 Data Support Engineer Location: New York - New York Job Code: 3911 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of theworld, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Key Purpose of the Role: To provide in-life support the CLSA outsourced network, and implement the agreed technical changes resulting from CLSA sponsored projects. Principal Responsibilities: * Operational support * Handling 2ndlevel faults and enquiries * Participate after hours 2ndon-call support roster * Representing as Network Team within CLSA IT department * Carry out network and firewall changes that are classified as operational changes * Perform routine day-to-day network activities. * Project implementation * Where workload is manageable, the personnel will involve in network project implementation * Participate and contribute to design and implementation of new network * Documentation of procedures and technical information Person Specification:Essential Skills & Experience (key competencies) * Experience * CCNP certified or equivalent. CCIE/CISSP an advantage. * Good hands on experience on WAN, LAN and routing protocols, like configuring BGP, OSPF, * Demonstrated expertise in data network design, implementation and support, particularly in IP networks. This includes expertise in MPLS and Cisco routing, switching and security products * Good troubleshooting skill on network issues. * Familiar with Cisco products, like any models of switches and routers, PIX & ASA firewalls etc. * Good documentation skills and expertise on productivity tools like spreadsheets and MS Visio * Investment Banking experience is preferable * Willingness to travel and work extended hours as necessary * Exposure to/experience of, Cisco CUCM/Unity and Cisco IP voice in general. * Skills * Takes all appropriate action to achieve targets, outcome and results focused * Strongly motivated to succeed, able to work independently and across the matrix. * Able to work with all parts of BT and external partners to deliver a solution to clients * Excellent listening skills * Able to interact at all levels internally and if necessary externally * Presents with personal confidence * Able to support the proposition and sales teams in presentations to customers * Excellent written communication skills- reports, client documents. * Able to innovate and be flexible and creative in helping to develop a business opportunity or solution BT is an equal opportunity employer Previous applicants should login and be sure to select "Edit Application" to include recent updates. Previous Applicants: Email: Password: If you do not remember your passwordclick here. Back to Search Results New Search Search Your Linked-In Contacts For BT Colleagues.Link will open in new window Link will open in new window BT Is An Equal Opportunity Employer.
• Post ID: 36456795 newyork