VSB Technical Support Rep II - Hewlett-Packard Company (New York, NY)

Title: VSB Technical Support Rep II Location: United States-New York-New York Job Number:_1094283 * Interact with Customer to ensure Customer satisfaction following established procedures. * Perform installations, reinstallations, maintenance, and repairs on Customer equipment. * Deliver standard services. * Provide break-fix reactive support and installation for volume and value products. (Desktop PCs, Workstations, Laptop PCs, and Laser Printers) Education and Experience Required: * Minimum Diploma/ Associate Degree (technical field) or equivalent certification with less than 1 year working experience. Knowledge and Skills: * Relevant product/company knowledge. * Moderately complex troubleshooting skills. * Basic analytical and communications skills. * Proficient in professional oral, written and telephone communication skills. * Ability to gather relevant information systematically and to solve problems, identify needs, develop and propose solutions. * Ability to maintain ongoing relationships with customers, peers and support partners. * Ability to effectively interact and communicate with people at operation levels. * Perform reporting and administrative functions. Manage time effectively. * Assist the customer with basic product familiarization training on device features during routine preventative maintenance or break/fix engagements Job: Services

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