Customer Innovation & Growth Managing/Senior Managing Co - IBM (New York, NY)

Customer Innovation & Growth Managing/Senior Managing Consultant - Banking or Insurance Industry Job ID GBS-0529263 Job type Full-time Regular Work country USA Position type Professional Work city - Any, Posted 18-Oct-2012 Travel Up to 4 days a week (home on weekends-based on project requirements) Job area Consulting & Services Business group Global Business Services Job category Consultant Business unit ConServ Job role Strategy Consultant Job role skillset Marketing Strategy Commissionable/Sales-Incentive jobs only No Job description The world is getting smarter, triggering unprecedented change. IBM''s unparalleled ability to bring together deep business insight, advanced research, analytics, and technology enables IBM Global Business Services to help position its clients for the future. We leverage the proven roadmaps and frameworks that have been developed across 17 industries and the unique combination of skills and experiences of our teams in over 170 countries - unmatched capabilities. When you join IBM, you''ll partner with our clients and unharness all of these capabilities to deliver real business value. Strategy and Transformation Consultants routinely provide innovative business process design, systems integration, and business model transformation services to help clients optimize their organizations. These activities include (but are not limited to): * Business case development * Business process design and re-engineering * Systems integration * Streamlining operations * Facilitating the evaluation, selection, and implementation of supporting systems * Financial analysis This role may take either a strategic or tactical view of a company''s total business. The Consultant will work proactively with clients to refine current business strategy or develop a new strategy in line with competitive and market forces. They will also identify strategic capabilities needed to create and sustain one or more sources of competitive advantage. These capabilities may come in the form of process, information technology, organization enablement, or knowledge. Tools are employed to identify, align, and change the factors that affect performance, stability, and teaming. The Consultant must identify best practices and client performance gaps, if any, and will develop comprehensive transformation recommendations. Specifically, the Consultant will be part of our Customer Innovation & Growth team. Qualified candidates will have broad Financial Services (FS) industry experience (Banking or Insurance), an ability to articulate FS industry trends and issues, as well as, broad consulting expertise in key areas, such as marketing, customer strategy, and sales and service operations improvement. In addition to broad knowledge and expertise in the industry, candidates will have functional expertise in Customer/Marketing Management including but not limited to: customer strategy, growing and retaining customer relationships from a strategic perspective, customer experience design, marketing & sales effectiveness, creating more sales opportunities, and understanding of customer behaviors and ways to deliver more accurate information to customers. Strong preference for candidates who have an understanding of how to optimize customer interaction across people and digital channels, particularly in emerging channels such as mobile and online. Strong history of consulting experience in the above areas is preferred. It is also expected that newly hired resources into GBS live within a reasonable commuting distance (generally 50 miles) of the following cities: Atlanta, Boston, Charlotte, Chicago, Cincinnati, Columbus Cleveland, Dallas, Denver, Detroit, Hartford, Houston, Kansas City, Los Angeles, Miami, NYC metro area; Philadelphia, San Francisco, Washington, DC. Help Build A Smarter Planet. Join IBM. Visit Required * High School Diploma/GED * At least 3 years experience in the Banking or Insurance industry * At least 3 years experience in Customer/Marketing Management in areas such as customer strategy, CRM, customer experience design, customer behavior or other similar areas * At least 4 years experience in a strategy-led program involving the implementation of improved business processes, marketing/sales technology, innovation and growth strategies, and/or people/org change in the marketing/sales area * At least 3 years experience in leading small to medium-sized project teams including ability to negotiate scope, develop a project plan, develop the analysis framework for an engagement, and/or being the go-to person for client * Readiness to travel Up to 4 days a week (home on weekends-based on project requirements) * English: Fluent Preferred * Bachelor''s Degree * At least 7 years experience in the Banking or Insurance industry * At least 6 years experience in Customer/Marketing Management in areas such as customer strategy, CRM, customer experience design, customer behavior or other similar areas * At least 6 years experience in a strategy-led program involving the implementation of improved business processes, marketing/sales technology, innovation and growth strategies, and/or people/org change in the marketing/sales area * At least 5 years experience in leading small to medium-sized project teams including ability to negotiate scope, develop a project plan, develop the analysis framework for an engagement, and/or being the go-to person for client * At least 3 years experience in professional services consulting at a national or global management consulting firm Additional information To be an official applicant to IBM, you must submit a resume & online application. Resumes submitted remain active for 6 months. To ALL recruitment agencies: IBM only accepts resumes from agencies on our Approved Agency List. Please do not forward resumes to our applicant tracking system, IBM employees, or send to any IBM company loca

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