Customer Service Representative - (New York, NY)

Customer Service Representative Direct Hire Opportunity! Job Duties •Fielding and processing customer inquiries •Catering to client requests and questions •Monitoring and servicing open issues through completion •Analyzing and interpreting data and information to guide strategic recommendations and enhance customer experience •Monitoring the customer experience on a day-to-day basis to detect and solve problems as they arise •Analyzing and reporting any technical difficulties, in concert with internal technical staff •Assisting in various aspects of managing the customer relationship Requirements •Customer service experience or equivalent CRM training •Must be internet savvy •Ability to quickly identify, empathize, establish trust, and solve a caller's problem •Professional and articulate with strong interpersonal skills •Solid writing skills, pleasant phone presence and friendly personality

Source: http://justjobs.com/jobsearch/display/218619290