Manager of Residential Services - Starwood Hotels and Resorts Worldwide Inc (New York, NY)

Manager of Residential Services CompanyStarwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 10 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W, Le Mridien, Aloftand ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit w.starwoodhotels.com or w.starwoodvacationownership.com. Location In the heart of Manhattan, a refined atmosphere and gracious service rank The St. Regis New York among the top hotels. In 2011 it received the Forbes Travel Guide Five-Star Award for the 18th consecutive year. Department An impeccable staff, including our iconic butler service, prides itself in far exceeding expectations. Dine in the award winning restaurant, Adour Alain Ducasse and entertain in Astor Court and King Cole Bar, or host a gathering in one of our 15 perfectly appointed function rooms. Job Description The Manager of Residence Services will act as liaison between Hotel Management, the Board, the Owners and SVO Member Services, while insuring standards are met, on the Owners behalf. The Manager of Residence Services will work closely with other departments within the Hotel, as needed, to deliver seamless operation of the Residence Club. Additionally, the selected candidate will establish pre-arrival protocols, with preferences and arrival information for Members, actively respond to Starwood Preferred Guest inquiries, provide owner education meetings while in-houseclarifying SPG and reservation programs, track and communicate all owner concerns, manage accurate Starguest details and develop/schedule all Residence Club events. Requirements Minimum 3-5 years similar experience in a luxury operation, along with flexible schedule is essential. Excellent written and verbal communication skills in English and a second language (multi-language skills preferred) required. Bachelors degree also required Hotel Management/Administration preferred. Starwood Hotels & Resorts Worldwide, Inc. is an Equal Opportunity Employer M/F/D/V

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