Services Sales Consultant - NCR (New York, NY)
Posted: Sunday, January 6, 2013 2:48 PM
Services Sales Consultant (Financial Industry) Location: Virtual U.S.The Services Sales Consultant's (SSC's) primary responsibility is to complete the sale of Worldwide Customer Services (WCS) service offerings by either creating demand or responding to customer needs and then targeting the appropriate Managed Services Solution. The SSC is responsible for creating a winning approach that highlights NCR's unique capabilities in solving the need(s) or challenges(s) at hand andleading the sales motion with both existing and new clients. In the case of existing clients; the SSC will work in concert with the appropriate account teams and with new client sales be keen to prospect and call on C- level contacts. Once engaged, a consulting approach is used to build solid customer relationships whereby the SSC becomes a credible and consistent source of expertise within the account during the sales motion. The SSC is expected to provide service offer expertise to assigned accounts within NCR's strategic industries and understand the scope of all NCR's core Managed Services Offers and position their value for potential clients. The SSC's will partner with assigned Solution Architects to help customize our service offers to fit the client particular demand. After a service is sold, there are a number of technical support resources which will be assigned to take the lead in managing the details of service delivery. The SSC must therefore develop a successful working relationship with the delivery teams so that successful handoffs can take place, and problems/issues can be proactively identified and solved. NCR utilizes The Sales Process to guide the sales organization through a successful sales cycle. The SSC is expected to fully participate and contribute when and where required during each phase of this process -- Account Planning, Opportunity Qualification, Proposal Creation, Contract/Order Management, Post-Sales Activities, and Sales Management Activities. In summary, all tasks/activities are completed by the SSC for the purpose of securing an increasing flow of profitable orders and revenue for the WCS business unit. Key Areas of Responsibility • Account Planning • Ensure service content in opportunity funnel • Opportunity Qualification • Identify customer's business needs • Assess NCR's capabilities to deliver; solution fit and gaps• Determine regional impact (Multi-National Accounts) Proposal Creation • Establish bid/project team as needed (bid strategy, contribute to proposal content)• Determine Terms and Conditions (inc. pricing) with CS operations or other support teams • Review and presentproposal to internal Bid-Review team as needed • Present proposal to customer Contract/Order Management • Negotiate terms and conditions with customer within approved guidelines • Obtain legal authorization from customer to deliver on approved contract • Submit contract to appropriate WFO FA and service delivery teams • Assure all service assumption requirements are made. • Produce Win/Loss Report Post Sales Activities • Act as escalation point for roll-out issues • Revisit projects and detect new opportunities to grow wallet share • Assist Account Support Manager in renewal situations as needed Scope • The Services Sales Consultant will maintain a personal order quota as part of their assigned objective. The personal order quota objective may include multiple elements including at a minimum an individual assigned quota and possibly shared quota and split quota. Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.EEO StatementIntegrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
• Post ID: 36389717 newyork