Travel Counselor 1 - WAH New York, NY - American Express (New York, NY)
Posted: Wednesday, January 9, 2013 6:23 PM
Title: Travel Counselor 1 - WAH New York, NY Location: New York-New York Other Locations: A successful Work at Home Travel Counselor within American Express Consumer Travel Network (CTN) has a passion for delivering extraordinary service to our Premium Cardmembers, in a customer contact center environment, who deserve and expect the ultimate in travel experiences. Our Travel Counselors are highly skilled and motivated, providing leisure travel services to the most affluent American Express Cardmembers. Our Travel Counselors act as consultants, tailoring our products and services to create a unique and memorable vacation experience. We want extraordinary Travel Counselors who can surpass our customer's expectations by creating travel experiences of a lifetime. As an American Express Travel Counselor, you will be responsible for: . creating memorable travel experiences for our customers by booking leisure travel with a key focus in domestic and international destination air, car and hotel travel arrangements . delivering on the American Express Brand promise every day . being accountable and taking ownership of the customer's experience from beginning to end .staying ahead of industry trends and continuously building destination knowledge . creating innovative ways to resolve customers' issues or concerns to win their loyalty and travel spend; ultimately making loyal enthusiast out of the customer, so they will recommend American Express Travel to others Extraordinary starts here, extraordinary starts with you. Apply online today. www.americanexpress.com/careers Our Work At Home Travel Counselors/Travel Agents must have a passion to serve their clients and surpass client expectations. This position requires a minimum of 3 years recent experience selling all areas of travel. Domestic and international destination knowledge with a focus on air, car and hotel are key areas of required expertise. Alrline Reservations System experience is required, with SABRE experience highly preferred. Experience in Travel and Call Center operations desired. The ability to work under pressure and effectively multi-task while maintaining professional rapport with customers is essential. Candidate must possess strong consultative selling skills, decisive and successful problem solving skills, excellent written and verbal communication skills, in addition to strong organizational and prioritizing skills. The ability to use the Internet effectively to service customer needs and troubleshoot basic computer problems is a must. The candidate must be self-motivated and demonstrate initiative with a strong commitment to personal goals, objectives, and work ethic. The ability to work in a changing environment is essential as this position requires flexibility to work various shifts as determined by customer call volumes and business needs. . Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Candidates must be available to work between the hours of 6am - 1am, ET, Monday - Sunday (7 days / week). Hours of operation may change due to business need. Although this position is considered Work at Home, the candidate must reside within the New York, Northern NJ, Long Island, Metropolitan Statistical Areas which includes the following counties: Middlesex County, NJ Monmouth County, NJ Ocean County, NJ Somerset County, NJ Nassau County, NY Suffolk County, NY Bergen County, NJ Hudson County, NJ Passaic County, NJ Bronx County, NY Kings County, NY New York County, NY Putnam County, NY Queens County, NY Richmond County, NY Rockland County, NY Westchester County, NY Essex County, NJ Hunterdon County, NJ Morris County, NJ Sussex County, NJ Union County, NJPike County, PA?????
• Post ID: 36470014 newyork