US-ITO Service Delivery Consultant II - Experis (Long Island, NY)

ITO Service Delivery Consultant II (Customer Support Specialist) Your IT skills are needed just about anywhere But is it where you want to go Imagine working for one of the nations most respected companies Making a strategic contribution Receiving the rewards and recognition you deserve Whether you are pursuing a contract or permanent placement Experis knows how and where to get you where you want to go In this ITO Service Delivery Consultant II (Customer Support Specialist) position The Customer Support Specialist is responsible for Level I software and hardware support Diagnoses and resolved problems using documented procedures and checklists in the performance of most responsibilities Enters call data into a tracking system Escalates problems to higher level technical support areas when necessary Assists in the resolution of application hardware and software problems Operations support tasks includes running and monitoring jobs job restarts problem determination with batch jobs report generation and reprints and monitoring backup processes and offsite tape management processes Are you interested The ideal ITO Service Delivery Consultant II (Customer Support Specialist) candidate will possess the following experience Provide 1st Tier help desk support to all customers and users Log all incoming problems and requests and actions taken to resolve them Attempt to troubleshoot and resolve problems and satisfy requests Correctly refer unresolved problems to higher level support work groups Respond to live call referrals from Analysts and provide technical support to Analysts Update the problem record upon problem or request resolution or escalation Diagnose complex technical issues and involve appropriate resources to speed problem resolution Provide followup status to endusers in accordance with specified support policies and procedures Provide indepth technical analysis of problems Mentor other agents on the team Successfully handle calls from difficult clients Ensure closed problems are adequately documented Increase personal knowledge of the technical environment with the goal of increasing firstcall resolution rates Shift Sat Sun 8am830pm Tuesday 8am430pm Wednesday 10am630pm 35+ Years Experience Bachelors degree in Computer Science Engineering Business or related field or equivalent work experience May have Masters degree in related field Knowledge Areas Windows XPVista Workstation Windows Server 200#######08 iSeriesAS400 UNIX AIX Enterprise Job Scheduling (BMC ControlM a plus) Networking protocols TCPIP Network Topologies Microsoft Office You can see it More challenging work A more interesting work environment The opportunity to use your finely honed skills to make a real difference And to collect pay that reflects your talent and expertise If this is what you see for yourself you need to talk to Experis Through our reach and resources Experis brings you career options you couldnt find on your own Were experts at placing each of our candidates into hisher dream job one perfectly matched to skills ambition and lifestyle Weve got the right opportunity Tell us why youre the right person Apply today Experis is an Equal Opportunity Employer (EOEAA)

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