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Posted: Sunday, April 6, 2014 12:08 AM

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Job Title: Chinese (Mandarin) Language Experts - Call Quality Analysts

Company Profile:
Have you ever phoned a call center and heard "this call may be monitored for Quality Assurance"?

Well, that's what we do. . . .we monitor calls for Quality Assurance.

At BPA Quality we evaluate the communication skills of call center agents across the globe; in a minimum of 45 languages. Our Call Quality Analysts evaluate the interaction between the call center agent and the customer. This information is then sent to our clients for training and development of their staff.

Available Position:

Currently seeking candidates to fill several Mandarin Language Expert - Call Quality Analyst positions for calls that originate in China.

Position Requirements:
Qualified Applicants must:
- Be fluent in Mandarin and will have lived or worked in China in recent years.
- Have relevant and current awareness of local culture and customer service skills.
- Have a high technical aptitude and be proficient in use of MAC's.
- Speak Mandarin and English fluently.

Compensation:
$14.00 to $18.00 Hourly position plus fully paid training.

Job Location:
One Old Country Road, Carle Place, NY 11514 (across from Roosevelt Field Mall).
Accessible by Long Island Railroad and several bus/shuttle lines. Free parking available.

Website:
To learn more about BPA Quality please visit our website: www.bpaquality.com

• Location: Long Island

• Post ID: 46327011 newyork
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