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Posted: Tuesday, April 4, 2017 11:51 AM

Responsibilities

The role of the Sr. Analyst is to provide Operational support and program management of the delivery of key Consumer Sales and Service Centers performance metrics. This will include the analysis of performance trends, root causes investigation, development of strategy and execution, and overall program management of performance delivery. Individual will partner with the channel to drive execution, while also serving as a conduit to external organizations to ensure performance delivery.

Responsibilities include

  • Coordinate KPI requirement to optimize yield
  • Communicate performance
  • Answer ad-hoc questions
  • Deliver customized reporting, data, and support
  • Interface with field and national operations staff
  • Analyze performance, root cause and recommend solutions
  • Ensure seamless delivery and execution of programs within the Consumer Sales and Service Centers
  • Manage complex work with some decision making authority
  • Coordinate, prepare, and present to mid-level leadership

Qualifications

Must have:

  • Bachelor’s degree or two or more years of work experience
  • Two or more years of relevant work experience

Ideally, you’ll also have:

  • Two or more years of managerial experience
  • Microsoft Office Skills
  • Strong written and verbal communication skills
  • Work cross-functionally
  • Strong presentation skills with emphasis on charting
  • Strong Analytical skills
  • Project management skills

Not to boast, but a little bit about us

Verizon powers America’s fastest and most reliable network. We’re also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Click here for more info: http://www.verizon.com/about/work/jobs/6500150-business-operations-analyst


• Location: Basking Ridge, Staten Island

• Post ID: 95391317 newyork
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