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Posted: Monday, March 13, 2017 5:53 AM


As a member of the Consumer Sales Support team, the Manager position must holistically analyze sales performance trends, offers, systems functionality, and productivity metrics and create innovative solutions to drive sales results. The manager must be able to identify the root cause issues impeding performance and implement corrective actions that ultimately drive unit sales, revenue and margin. This role will be responsible for project managing consumer call center initiatives, assist in creation and analysis of sales performance metrics, conduct Consumer conference calls, web meetings, and develop skills development modules for the management team.

  • The manager will work closely with Sales Call Center management to teach leadership development, skills transfer, mentor employees, innovate new ways to change behaviors to drive performance as well as execute national initiatives. The manager also leads team efforts and provides a voice for our regional staff employees.

    Key responsibilities

  • Analyze data encompassing of sales metrics and all other business operations metrics holistically
  • Independently implement innovative solutions to drive performance
  • Partner with Consumer Sales Facilitation Managers and Center Sales Specialists
  • Create Consumer Communications and modules for all Sales Employees
  • Assist in maintaining Sales and Service SharePoint team sites
  • Lead mentoring and coaching sessions for call center management teams
  • Assist with call studies and employee performance analysis
  • Utilize all CMB Sales and Service metrics sites and reporting to create simplified reports
  • Collaborate with other lines of business to obtain and utilize best practices in order to innovate with the sales team
  • Create executive level communications using PowerPoint, SharePoint, CrowdAround and other applications


Required Qualifications

  • Must have 5+ years of experience in call centers
  • Proficient in all Microsoft programs, especially PowerPoint and Excel
  • Distinctive problem-solving and report analysis skills
  • Strong interpersonal skills
  • Strong team leadership skills
  • Strong oral and written communication skills with experience in influencing others
  • Experience in developing programs and ensuring field execution
  • Self-motivated and able to multi-task in a high paced environment
  • Proficient in creating executive presentations

Preferred Qualifications

  • 3 years of managerial experience in a Sales Call Center
  • 3 years of experience in Consumer Sales
  • Experience with VZSTAC, VZAI, Cofee Anywhere, iVAPP and NSOP
  • Previous training background
  • Has had proven success leading diverse remote teams
  • Experience providing detailed analysis on call center metrics
  • Background in employee engagement

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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• Location: Brooklyn

• Post ID: 95064143 newyork
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