POSITION PURPOSE
The District Operations Manager is responsible for the execution of core AP and U.S. Retail Store Playbook initiatives within their respective district. This includes sales, profitability, shrink, operations and safety. They are responsible for teaching, coaching, and training leadership and associates in their district regarding the implementation of these initiatives without adding complexity to the stores operation. They must be able to handle multiple projects and gain the partnership of District Management, including the store Operations Assistant Manager, to achieve goals. They must also remain focused on managing and addressing all District-specific business objectives, while supporting key AP and Operational responsibilities.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
25% Support DM to leverage sales and profit opportunities in the areas of Safety & Environmental Compliance, Shrink Management and Ops, AP/Operational P&L lines, Markdown Control, Theft & Fraud, Work Place Violence, Business Continuity & Crisis Management.
25% Execute the Companys theft and fraud strategy. Review and analyze District shrink performance; identify trends; teach, train, and coach districts AP and Ops team, as well as the stores Operations Assistant Manager and associates, to effectively handle opportunities; monitor corrective action. Conduct internal theft investigations and interviews as needed in partnership with Human Resources.
20% Teach, train and coach the stores Operations Assistant Manager and associates to achieve district alignment and consistency and drive change and execute process improvements across district. Drive initiatives to improve simplification of stores and removal of non-value added tasks. Evaluate operational processes for areas of opportunity. Conduct and/or contribute in operational reviews; conduct monthly AP Performance Review; perform regular follow-up walks of identified deficient areas; execute game plans, communicate with District Management on progress, partner with District Manager to improve leadership and performance in partnership with Human Resources.
15% Teach, coach, and train others on creating a safe work environment for associates and customers throughout the district. Determine educational opportunities for all levels of associates and work through the District Manager and District Human Resources Manager to execute training.
15% Direct supervision of the AP and Ops Support Mgr(s) and AP and Ops Specialist(s)
NATURE AND SCOPE
Position reports to Regional Director AP and Ops
Accountable for direct supervision of the work activities of others. In addition to personnel issues including selection, termination, performance appraisal and professional development of subordinates.
ENVIRONMENTAL JOB REQUIREMENTS
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Typically requires overnight travel 5% to 20% of the time. ESSENTIAL SKILLS
MINIMUM QUALIFICATIONS
Must be eighteen years of age
The knowledge, skills, and abilities typically acquired
through the completion of a high school diploma and/or
G.E.D.
Must pass the Drug Test
Must pass the Background Check and MVR
Must pass pre-employment tests if applicable
Be able to work a flexible schedule
EDUCATION REQUIRED
The knowledge, skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job.
YEARS OF RELEVANT WORK EXPERIENCE - 5
PHYSICAL JOB REQUIREMENTS
Frequent periods are spent standing or sitting in the same location with some opportunity to move, occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
ADDITIONAL QUALIFICATIONS -
Be able to work a flexible schedule
PREFERRED QUALIFICATIONS
The knowledge, skills, and abilities typically acquired
through the completion of a bachelors degree program or
equivalent degree in a field of study related to the job.
5+ years in retail industry or Home Depot equivalent.
Relevant work experience in any of the following fields:
Store Operations, Asset Protection, Safety,
Environmental, Law Enforcement and Military
Multi site experience (6-12 locations) with 1,000+ associates
Supervisory experience, 2+ years of district-based Asset Protection management experience
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
Knowledge of retail Asset Protection, Operations, and
Safety processes, programs and procedures.
Ability to work cross-functionally to identify solutions to
mitigate shrink, theft, and fraud and create safe work
environments
Highly developed communication skills, both written and
oral.
Highly developed interpersonal skills for dealing with
sensitive and controversial issues
Strong analytical and financial analysis skills.
Ability to teach, coach, and train associates to drive change and execute process improvements across region.
Technology competence (Basic P.C. skills) Desktop
Office Suite must be proficient in Word, Excel and
PowerPoint, Presentation skills
Change Management and Project Management
Source: http://www.jobofmine.com/job/view/id/92618985/post_id/92618999