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Posted: Wednesday, November 22, 2017 12:06 AM


CUT by Wolfgang Puck at Four Seasons Hotel NY Downtown is currently seeking a qualified candidate for Front of House Manager position. We are searching for a skilled, energetic, highly-motivated person who will thrive in a fast-paced, team-oriented environment.

The Wolfgang Puck Fine Dining Group has established our restaurants with the objectives of providing a unique cuisine paired with a special ambiance in order to create a memorable fine dining experience for our guests. Our restaurants are part of our continuous effort to offer superlative quality and the highest level of gracious and courteous guest service. To perform successfully, our employees must not only have the qualifications and abilities to perform each of the essential functions of this position, but also must continually strive to meet or surpass The Wolfgang Puck Fine Dining Group’s objectives and exacting standards.

Job Summary: The Front of House Manager supervises daily restaurant operations within the established “Wolfgang Puck Fine Dining Group” standards in every aspect. The Front of House Manager will assist in a variety of administrative functions while striving to continually improve guest satisfaction and maximize results in areas of responsibility.

Essential Job Functions:
• Execute and maintain quality and consistency of food, beverage and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service
• Proactively interact with restaurant guests; build loyalty and face/name recognition
• Positively handle guest requests and accept feedback
• Provide sound resolution(s) to guest complaints with poise and professionalism
• Assist with daily administrative tasks including but not limited to new hire paperwork, payroll, purchasing, ordering, invoicing, scheduling, records control and filing
• Regularly measure and evaluate service through restaurant service audits, and leveraging guest/employee feedback
• Maintain highest level of safety, security, sanitation, and cleanliness of restaurant
• Staff, train and develop guest-focused employees
• Sound decision making capability
• Assist with inventory counts, costs, and maintenance as specified by GM
• Assist in planning regular and special event Menu.
• Performs other job-related duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High school diploma or general education degree (GED)

Required Experience:
• Minimum 3 years manager experience
• Minimum 3 years fine dining restaurant supervisory experience
• Proficiency of basic computer applications and POS systems

Knowledge, Skills, & Abilities:
• Strong interpersonal skills (motivating, delegation, conflict management)
• Ability to coordinate multiple tasks while maintaining standards of operations
• Strong problem-solving and time management skills
• Excellent guest service and hospitality skills and professional presentation
• Ability to motivate employees to work as a team to ensure that food and service meet high level standards
• Excellent verbal and written communication skills
• Self-motivated with excellent organizational skills and attention to detail
• Excellent planning and follow-up skills
• Must be effective at listening, understanding and clarifying concerns and issues raised by guests

Wolfgang Puck Group is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class.

To apply for this job email your details to

• Location: Manhattan

• Post ID: 139966587 newyork is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017