Engineer CTS III - Long Island City, NY (LSC) - JetBlue (Long Island City, NY)

Position Summary The Engineer Desktop III provides Information Technology (IT) support to all Crewmembers located at JetBlue facilities working in consistent alignment with the goals and objectives of the department Manager andor Supervisor Essential Functions ALL Service and support desktop computing technology for the various business units at JetBlue including installation repair replacement and warranty of software and hardware Conducts scheduled walkthrough of assigned facilities to ensure all systems are operational Troubleshoots and fixes any hardware and software issues Responds and completes email and phone call requests from Crewmembers in a timely and courteous manner Ensures all required documentation is kept current all support activities are properly logged and tracked in Remedy and other operational support systems Ensures minimal delays for all Crewmembers supported Delivers regular ongoing preventative maintenance activity to desktop applications and hardware Maintains public displays ticket and gate machines Interfaces with all IT disciplines Reservations management team Pilots Customer Service Group Technology and Airport Operations Serve in the role of a senior engineer as a source of guidance feedback and technical expertise for more junior members of the Desktop Engineering teams Support Centers Supports all System Operations and Finance functionality (FSCDSCSSC) Supports all desktop applications and hardware for JetBlues Reservation Center (SSC) including all SLC Crewmembers working from home environment Supports Crewmember training operations for all JetBlue University (JBU) desktop infrastructure (FSCOSC) Crew BasesBlue Cities Provides support for all desktop applications and hardware for airport terminals including Flight Technology and Airport Operations and the Customer Service Group Provides support for all desktop applications and hardware for airport facilities including hangars and the Materiels Ground Service Equipment and Provisioning departments Maintains public displays ticket and gate machines Travel Required Provide support for all desktop applications and hardware for airport terminals including Flight Technology and Airport Operations and the Customer Service Group Travel Required Provide support for all desktop applications and hardware for airport facilities including hangars and the Materials Ground Service Equipment and Provisioning departments Interactions Supervision Received Receives general instructions on what is to be done limitations quality and quantity expected deadlines and priority of assignments from CrewleaderTeamleader Uses initiative in carrying out recurring assignments independently without specific instruction but receives additional specific instructions from CrewleaderTeamleader for new difficult or special projectsassignments Supervisory Duties Trains and assigns work to CrewmembersTeammembers on an occasional basis performs the same work as the group on a regular basis Crewleader Responsibility None Requirements Minimum Qualifications High School Diploma or General Education Development (GED) Diploma Bachelor39s Degree preferred but not required Certifications (MCSE MCP A+ hardware) preferred but not required Three (3) to four (4) years experience with Microsoft desktop and server products Experience in operational environment Experience in call center with soft phones preferred but not required Regular attendance and punctuality Organizational fit for the JetBlue culture that is exhibit the JetBlue values of Safety Caring Integrity Fun and Passion Well groomed and able to maintain a professional appearance Pass a ten (10) year background check and preemployment drug test Legally eligible to work in the country in which the position is located When working or traveling on JetBlue flights and if time permits all capable Crewmembers are asked to assist with light cleaning of the aircraft Knowledge Skills and Abilities Desktop Engineer Specific Competencies Knowledge of Microsoft desktop and server products Knowledge of Exchange networking and development Knowledge of networking architecture Knowledge of telecom messaging and infrastructure software (Synerview IP Agent Avaya Supervisor Nice Solutions Blue Pumpkin) Ability to troubleshoot and resolve problems over the phone (not physically at desktop) Ability to interact with other departments (eg Reservation Center) to support them Engineer Level Core Competencies Knowledge of technology fundamentals and concepts (Microsoft technologies preferred) Knowledge of JetBlues business units and how their needs drive IT work Ability to work well with others and complete tasks with minimal supervision Ability to work effectively with all levels and in diverse environments Ability to work in a highpressure environment Ability to rapidly resolve issues and recognize when escalation is necessary Excellent verbal and written communication skills Effective time management and prioritization skills Positive upbeat energy and strong team player Strong interpersonal skills Excellent problem solving and structured thinking skills Flexibility agility and change management skills Excellent customer service and an understanding of how IT is ultimately delivered to the customer Business travel as required to perform duties up to 50 or more travel as needed Working Conditions Equipment Computer and other office related equipment Telecommunication equipment and software (SOC and SLC Reservation Center) Work Environment JFK Normal office environment Present four (4) days per weekten (10) hour shift but on call for emergency situations SLC Normal office environment Present five (5) days per weekeight (8) hour shifts but on call for alternating two (2) day periods Crew BasesBlue Cities Travel to JetBlue airport locations to conduct onsite support (varies) Physical Effort Generally not required or up to 20 pounds occasionally 5 pounds frequently Disclaimer The above statements are intended to describe the general nature and level of work being performed by the Crewmember(s) assigned to this position They are not intended to be an exhaustive list of all responsibilities duties and skills required of individuals in this position Position Expectations may be subject to change as the needs of the organization changes EOE MDFV Employment Type Regular Company JetBlue USA Posted On 12212012

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