Home Services Specialist II ~ New York, New York - Bank of America Corp (New York, NY)

Title: Home Services Specialist II ~ New York, New York Location: US-NY-New York Other Locations: Compensation Owned Job Description: THIS JOB CODE MAY REQUIRE SAFE ACT REGISTRATION. If you are not familiar with the registration requirements associated with this job code, it is critical that you contact your HR Partner for authorization to use prior to assigning any associate(s). The HSS II is responsible for processing of loans approved by an Underwriter or an automated decisioning system. Based on product mix and business need, the HSS II may be responsible for clearing conditions and issuing changes to the terms on previously approved loans. Responsible for, but not limited to, verifying conditions of approval which may include customer income/assets documentation. The HSS II will resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may process subordinations and resolve appraisal disputes. Maintains a high level of customer service by being proactive in communication with customers, sales partners, including banking center associates, realtors, etc. Due to SASE Certification Requirements, it is Recommended to have at least one year of mortgage processing experience. Job Posting Description (JPD): As a Home Service Specialist (HSS) II you will be responsible for processing of loans approved by an Underwriter or an automated decisioning system within designated signing authority limits. You will be responsible for clearing conditions and issuing changes to the terms on previously approved loans. The Home Service Specialist II will be responsible for but not limited to verifying conditions of approval which may include customer income/assets documentation. In addition you will resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may processes subordinations; resolves appraisal disputes; depending on channel, may coordinate closing activities. You will also be required to maintain a high level of customer service by being proactive in communication with customers, may include banking center associates, realtors, etc. The HSS II will be the focal point of communication with customer and sales force in the closing process of the loan. Associate will process loans approved by an Underwriter or an automated decisioning system. The HSS II will have credit signing authority within delegated limits. Will be responsible for clearing conditions and issuing changes to the terms on previously approved loans . Will be responsible for but not limited to verifying conditions of approval which may include, customer income/assets documentation, resolves routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may processes subordinations; resolves appraisal disputes; depending on channel, may coordinate closing activities. Maintains a high level of customer service by being proactive in communication with customers, may include banking center associates, realtors, etc. This position may be subject to SAFE Actregistration requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE ACT requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination. Required Skills: * Two - three years of experience in a loan production environment * Knowledge of conventional and/or government guidelines * Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending * Ability to manage a heavy pipeline of 50 plus loans * Strong written and verbal communications skills * Teamwork and customer service skills a must * Self-motivated and highly organized * Ability to prioritize multiple competing tasks * Flexibility to work extended hour during heavy workload periods * 2 year mortgage processing experience. Desired Skills: * Familiar with FHA and HUD guidelines * Government Processing Experience * Mortgage processing experience. * LPS and AWD familiarity * Knowledge of Word & Excel * Two years experience processing purchase, refinance and 2ndmortgages.

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