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Posted: Wednesday, May 17, 2017 8:46 AM

Responsibilities

The Verizon FiOS Digital and Strategic Sales team is undergoing a major transformation, paving the way towards an industry leading customer centric strategy focused on rapidly evolving our business for a digital-first future.

This Digital Experience internship with the Verizon FiOS Digital and Strategic Sales team is a part of the Verizon Campus Program. In this role, you will have the ability to innovate around our customers' needs, drive business objectives and maximize technology capabilities towards re-defining the path of a Fortune 15 organization in the digital age. You will also have the opportunity to intern within an organization that is laser focused on disrupting the status quo and delivering seamless, meaningful experiences to millions of consumers during this evolution of our business.

Major Activities and Responsibilities

  • Support strategy development for digital, retail and Omni channel sales/engagement experiences
  • Provide project & thought leadership, business judgment and analytical insight to support next gen customer centric initiatives across multiple customer facing touch points
  • Lead project management of various digital work streams to ensure a consistent customer journey in partnership with internal stakeholders and across partners’ environments
  • Explore and define incremental monetization opportunities
  • Provide perspective on emerging industry trends and the competitive landscape to provide insight on ways to improve the customer experience and identify monetization opportunities
  • Manage the relationships between partners in sales, marketing, IT and various other business units and stakeholders
  • Final internship executive presentation – deliver a summary of findings and learnings to the senior leadership team to highlight the individual experiences and provide recommendations to continuously improve on the existing program and future internship efforts

Qualifications

Must have:

  • Current enrollment in a Bachelor’s or Master’s degree program in Business Administration, Marketing, Business Intelligence, User Experience or related discipline withexpected completion dates between December 2017 and June 2019
  • High proficiency in MS Office Suite of Products (Word, Excel, PowerPoint)

Ideally, you’ll also have:

  • 3.0 GPA or higher
  • Understanding of e-commerce, customer experience and business strategy
  • Agility to understand of various platforms and systems
  • Experience in journey mapping, design thinking and service design a plus
  • Understanding of online metrics and Key Performance Indicators
  • Demonstratedindependent thinking, relationship management andattention to detail
  • Strong analytical, communication, leadership and presentation skills
  • Ability to work collaboratively in a fast-moving, team environment

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Click here for more info: http://www.verizon.com/about/work/jobs/6686209-digital-experience-intern


• Location: Manhattan

• Post ID: 97031781 newyork
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