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Posted: Tuesday, March 28, 2017 3:09 AM


CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000:route:mile U.S. fiber network and a 300,000:route:mile international transport network.
Job Title: IT Operations Technician 3

Essential Functions:
:
Is initial point of contact (phone/emails/webmail) for all customer inquiries
:
Verifies all contacts against database to ensure that contact is authorized to open a trouble ticket
:
Acknowledges all incoming email and web ticket inquiries within 15 minutes of receipt
:
Provides superior customer service to all customers
:
Effectively coordinates and communicates with other teams
:
Adheres to customer:specific procedures and Service Level Agreements (SLA)
:
Monitors all alarm conditions; follows escalation policies and procedures and SEVERITY Level processes
:
Creates and maintains written procedures
:
Completes shift turnover at the onset and end of each shift
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Is competent with hardware configuration and support including server builds, rack and stacking, equipment and LAN cabling including cross connects
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Works directly with vendors as appropriate to fulfill requests and address issues
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Monitors all sites utilizing on:line tools and systems such as Solar winds and CA Nimsoft
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Understands facility infrastructure specifically to the electrical and mechanical systems used in a data center environments including: Generators, UPS systems, ATS/STS units, PDU units, Chillers, air handling units, CRAC units
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Checks Data Center critical areas as defined and reports issues found
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Responds to all Data Center alarms per policies and procedures
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Performs daily remote hands including tape swaps, DNS changes, Active Directory account creation and password resets, RFCs and other customer requests
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Generates customer reports
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Minimum Requirements:
2:3 years of Data Center, and Server Room experience.

Experience/Skills:
:
Strong customer service skills, technical aptitude and attention to detail.
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Ability to communicate clearly in both verbal and written form.
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Ability to understand company Severity Levels and adhere to associated escalation process and procedures.
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Basic ability to identify, diagnose, escalate and/or resolve moderate technical issues pertaining to network and server communications.
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Project Management
:
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Job Title:xa0 IT Operations Technician 2:/strong::/span::/span::/p:nn
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Essential Functions: :/strong::/span::/span::/p:nnn
:
Is initial point of contact (phone/emails/webmail) for all customer inquiries:/span::/span::/li:n
:
Verifies all contacts against database to ensure that contact is authorized to open a trouble ticket:/span::/span::/li:n
:
Acknowledges all incoming email and web ticket inquiries within 15 minutes of receipt:/span::/span::/li:n
:
Provides superior customer service to all customers:/span::/span::/li:n
:
Effectively coordinates and communicates with other teams:/span::/span::/li:n
:
Adheres to customer:specific procedures and Service Level Agreements (SLA):/span::/span::/li:n
:
Monitors all alarm conditions; follows escalation policies and procedures and SEVERITY Level processes:/span::/span::/li:n
:
Creates and maintains written procedures:/span::/span

Source: https://www.tiptopjob.com/jobs/64825013_job.asp?source=backpage


• Location: New Jersey

• Post ID: 95575739 newyork
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