Consultative Sales Associate - Trainee – Part-Time - Queens Village, NY

Consultative Sales Associate - Trainee – Part-Time

Sears Hometown and Outlet - Please apply to http://shos.com/careers.htm

This position enhances the experience of our customers and drives profitable sales by providing proactive consultative sales assistance and support to customers and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities. Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions. This position is responsible for performing consultative sales assistance and sales-support activities in Home Appliances.
• Completes required training in the expected timeframe and participates in ongoing learning opportunities.
• Maintains current knowledge of merchandise lines, product features, benefits and availability, and, if applicable, delivery, installation and/or service options, to respond to customer needs.
• Understands website navigation and store to web order processes and leverages these options for customer solutions when the product is not available in the store.
• Processes customer transactions in the Point of Sale system, including sales, returns, exchanges, etc. in accordance with authorized procedures.
• Ensure customer sales experience is best possible, reduce sales-related expenses and optimize sales of accessories, Protection Agreements, Merchandise Replacement Agreements, Credit and other products and services that can enhance customer satisfaction.
• Discover the customer needs and then selling products and services that provide customers with complete solutions.
• Fully optimizes credit and gift card opportunities.
• Meets or exceeds associate contribution/department productivity standards.
• Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones, ring register, etc.).
• Maintains merchandise standards and Ready All Day standards within assigned departments, including replenishment and housekeeping for associates in all departments; ad set up and take down for associates in Home Appliances, pad set up for associates in Home Improvement, etc.
• Adheres to merchandise protection standards.
• Uses basic internet navigation to access and print information/reports.

Requirements:
• Education: No requirement
• Sales Experience
• Strong communication skills
• Customer service experience
• Ability to form strong partnerships and communicate well with store team members
• Strong understanding of Home Appliance profit drivers