What you’ll be doing...
The Digital & Strategic Sales team at Verizon Fios is hiring for a Digital Onboarding Product Manager to play a key role in developing the end-to-end digital onboarding strategy. You will work with cross functional teams alongside business analytics, technical staff, and visual designers to identify and write user stories, study users, and craft experiences that drive digital activation, adoption and early engagement across mobile and desktop.
Establishes and drives overall strategy for digital onboarding and functional specifications for new products and enhancements across platforms.
Develop the roadmap and tactics to help drive and optimize digital onboarding.
Evaluate new feature enhancement requests based on customer experience, market demand and ROI.
Manage end-to-end product releases including sprint planning, user stories development, and cross-product dependencies, test case review, UAT, and defect logging.
Lead cross-functional team to deliver 100% of our sprint and release management on-time.
Manages relationships with key partners, key stakeholders, IT, and execution team.
Develop process to identify key customers' needs and pain points with Verizon's digital offerings across platforms and provide creative solutions to product-related design/usability challenges.
Seek, analyze, apply and advocate based on customer insights (user data, usability, analytics and requirement, etc.) to inform and shape experience.
Partner with digital analytics center of excellence to define engagement KPIs, value of digital behavior and opportunities to leverage data for personalization opportunities as well as provide regular updates on results.
Partner with digital engagement, marketing communications, learning and development, channel readiness and go-to-market teams to develop and implement cross-channel communication/training programs that increase customer and employee awareness, deepen engagement, and increase usage of Verizon's digital channels.
What we’re looking for...
You'll need to have:
Bachelor’s degree in business, user experience, a related field, or four or more years of work experience.
Six or more years of relevant work experience.
Experience with .com/online and mobile user experience.
Experience with strategic planning and project management.
Even better if you have:
Strong customer and user experience advocate with a passion for digital and unafraid to challenge status quo.
Proven experience managing multiple competing priority projects successfully in a highly matrix and rapidly changing environment.
Ability to present and defend strategy & design decisions to large groups including senior stakeholders.
Data-driven mindset, using quantitative tools and analyzing unstructured feedback to inform design.
Resourceful problem solver, and forward thinker in both mobile app and responsive web UX design.
Background in creating engaging and highly usable user experience designs that align with business needs; a background in service design and design thinking principles.
Technical depth and understanding of software development processes and methodologies, agile is a plus.
Ability to forge strong relationships with both IT (web, operations, development) and business (PLM, marketing, analytics, legal, testing) teams.
Ability to understand and navigate the back-end IT processes and information.
Proven negotiation skills, demonstrated collaborative and consensus building strengths.
Strong communication (verbal/written) skills, with an ability to manage internal and external relationships up to senior levels of management.
Expert in Excel, data analysis and presentations.
Multiple examples of previous work.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Click here for more info: http://www.verizon.com/about/work/jobs/2412542-digital-onboarding-product-manager
• Post ID: 158595002 newyork