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Posted: Thursday, November 9, 2017 2:09 PM

What you’ll be doing...

You’ll be part of the strategy team managing the product and enhancement roadmap for the My Verizon app and web experience. Your goal is to drive higher app utilization, engagement and customer satisfaction through an improved user experience and app customization.

  • Assist in determining the overall My Verizon app vision and goal.

  • Manage the roadmap for continuous My Verizon improvements and innovations driven by data analysis, voice of the customer and competitive research.

  • Collaborate across product teams, digital operations and total experience to determine and design the best customer experience.

  • Evaluate LOE, feature requirements and functionalities, gross add and revenue opportunity for all potential products to help determine timeline for implementation into the app.

  • Work with digital analytics to define and optimize metrics and dashboards to measure app engagement.

  • Monitor competitive applications and functionalities to ensure My Verizon is best in class.

  • Keep up to speed with the latest and emerging mobile app trends and new technologies.

  • Communicate a clear perspective and strategy for the app roadmap to senior management.

What we’re looking for...

A self-starter with drive and willingness to take initiative in solving business problems. Demonstrated ability to influence, credibly partner, and drive change with all levels of an organization, including senior leaders.

You’ll need to have:

  • Bachelor’s degree in Marketing or Business; or four or more years of work experience.

  • Six or more years of relevant work experience.

  • Experience working with product roadmaps, mobile apps, and data analytics.

Even better if you have:

  • Master’s degree – more impressive if you have an MBA.

  • Strong written and verbal communication and presentation skills.

  • Digital experience and an understanding of trends and key business drivers.

  • Track-record of market success with product features and mobile apps.

  • Experience working with mobile development teams with strong vision, prioritization mechanisms, transparent roadmaps, and clear success metrics.

  • Experience partnering with user experience teams to design high performing interfaces that drive customer engagement and satisfaction.

  • Understanding of online or app user experience and best practices.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Click here for more info: http://www.verizon.com/about/work/jobs/8092082-loyalty-marketing-manager


• Location: Manhattan

• Post ID: 141865857 newyork
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