What you’ll be doing...
As a Sales Supervisor in our Consumer and Mass Markets division, you’ll be leading and inspiring a team of consultants to sell game-changing technology solutions in a call center. Verizon is evolving, and you will play a highly visible role in our future success building sales and retaining customers. We are also looking for people with positive outlooks! At Verizon, there are opportunities for advancement. We need future leaders!
As a Sales Supervisor for Call Center, you will be responsible for:
Manage a team of 15 – 25 consultants/unionized workforce.
Motivate your team to deliver first-class customer service.
Lead your team to maximize sales opportunities and hit targets.
Review and analyze call center reports.
Provide regular feedback, identify coaching opportunities and manage the team’s progress.
What we’re looking for...
You are energized by driving sales and working with numbers. Sharing this energy with a team that you can develop and motivate excites you most. You thrive in a fast-paced, dynamic work environment. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best.
You'll need to have:
Bachelor's degree or four or more years of work experience.
Four or more years of relevant work experience.
Knowledge of internet concepts, such as data speeds, popular consumer apps and over-the-top (OTT) applications.
Experience working with Microsoft Office applications including Word, Excel and PowerPoint.
Willingness and availability to work a flexible schedule to include nights and weekends as needed.
Even better if you have:
An advanced degree.
Two or more years of supervisory experience in sales support/customer service call center environment.
Experience effectively coaching and developing employees in a sales environment providing skills, support and motivation.
Demonstrated excellent oral and written communication skills.
Willingness to travel on occasion.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Click here for more info: http://www.verizon.com/about/work/jobs/2366287-sales-and-service-call-center-supervisor
• Post ID: 158595132 newyork